Privacy Policy

1. Who We Are

This Privacy Policy explains how Aliaitihad Car Rental processes personal data when you use the Aliaitihad Car Rental Drivers App.

2. Scope

This Policy applies to drivers who use the Aliaitihad Car Rental Drivers App on iOS, Android, and other supported platforms.

3. Data We Collect

3.1 Account and identity data

• Email address used for driver login.
• Authentication identifiers (for example, Firebase Auth user ID).
• Driver profile linkage data used to match your account in our drivers database.

3.2 Operational app data

• Assigned rental data necessary for your work (for example customer name, car model, rental dates, status, and related assignment details).
• Language preference selected in the app.

3.3 Notification and device-related data

• Push notification token (FCM token) to send work-related notifications.
• Basic delivery metadata needed by Firebase Cloud Messaging.

3.4 Support and communication data

• Messages you send through the "Contact Admin" feature (email + message text).
• Account/data deletion requests and optional reason text submitted from settings.

3.5 Local storage data on your device

• Saved language preference and minimal app settings via local app storage.

4. Why We Use Your Data

• To authenticate you and secure access to the driver portal.
• To provide rental assignment information required for your driver role.
• To send operational notifications and updates.
• To provide support and respond to your requests.
• To receive and process account/data deletion requests.
• To maintain security, prevent misuse, and troubleshoot technical issues.

5. Legal Basis (GDPR)

Where GDPR applies, we process personal data based on one or more of the following legal bases:

• Performance of a contract (providing driver app services and assignments).
• Legitimate interests (service security, fraud prevention, service reliability, support handling).
• Legal obligations (if required by applicable laws).
• Consent (where legally required, for example device-level notification permissions).

5. Sharing of Data

We do not sell personal data. We may share data only when necessary with:

• Service providers used to operate the app (for example Firebase services by Google).
• Authorized internal staff who need access to operate and support driver services.
• Authorities if required by law.

6. Data Retention

• We keep data only as long as needed for service operation, support, legal compliance, and dispute resolution.
• Push tokens may be updated or removed when users log out or reinstall the app.
• Support messages and deletion requests are retained as needed for review and compliance tracking.

7. Account/Data Deletion Requests

The in-app deletion action submits a request only. It does not instantly delete data on tap. Requests are reviewed and processed by the administration team.

• You can submit the request from the app Settings screen.
• You can also contact us directly at info@aliaitihad-car-rental.com.
• We may request verification before completing deletion to protect account security.

8. Your Rights

Depending on your location and applicable law, you may have rights to:

• Access personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal and operational requirements).
• Object to or restrict certain processing.
• Data portability where applicable.
• Lodge a complaint with a competent supervisory authority.

9. Security

We implement reasonable technical and organizational safeguards to protect personal data. No method of transmission or storage is 100% secure, but we continuously work to protect information.

10. Children's Privacy

This app is intended for professional driver use and is not directed to children. We do not knowingly collect personal data from children.

11. International Data Transfers

We may process data through infrastructure located in different countries, including through cloud providers. Where required, we apply appropriate safeguards under applicable data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date on this page.

13. Contact Us

For any privacy or data requests, contact us at: info@aliaitihad-car-rental.com

14. Technical Support & Bug Reports

If you experience crashes, technical issues, or bugs with the Aliaitihad Car Rental Drivers App, please report them to our development team immediately: